Policies are the backbone of trust and professionalism. At New Air India Home Packers and Movers, we believe in being transparent and fair with every customer in Bengaluru and across India. Below are our key company policies, explained in detail.

🔒 Privacy Policy

Your trust means everything to us. We respect your privacy, and we are committed to protecting the personal information you share with us.

• What We Collect: We collect your name, phone number (such as when you call us at 8050058177), address, email ID, and relocation details only for service purposes.

   

• How We Use It: Information is used strictly for generating quotes, scheduling relocations, and providing service updates.

   

• No Misuse: We never sell, rent, or share your personal details with unauthorized third parties.

   

• Data Security: Your data is stored securely with encryption and accessible only to authorized staff.

   

Example: When Mrs. Kavya from Indiranagar shared her address details for moving, we used it solely to plan her relocation and not for any marketing without her consent.

💰 Billing Process

We believe in transparent and fair pricing—no hidden surprises.

• Quotation: Every customer receives a written quotation before booking. It clearly breaks down costs—packing, labor, transportation, and insurance.

   

• Advance Payment: A small advance may be requested to confirm bookings, especially during peak moving seasons.

   

• Balance Payment: Remaining balance is payable upon safe delivery of goods.

   

• Modes of Payment: Cash, UPI, bank transfer, and cheques are accepted.

   

• No Hidden Charges: What we quote is what you pay.

   

Example: Mr. Sanjay, who moved from Koramangala to Whitefield, appreciated that our final bill matched the quotation without any last-minute additions.

⚙️ Working Method & Process

We follow a step-by-step systematic relocation process to ensure reliability:

1. Inquiry & Booking – Customer calls 8050058177 or fills our online form.

    

2. Survey & Estimate – A relocation consultant visits your home/office (or conducts a virtual survey) to assess goods and provide an accurate quote.

    

3. Packing – On the scheduled day, our team arrives with premium packing materials. Fragile and heavy goods are packed separately.

    

4. Loading – Goods are carefully loaded into trucks with equipment and manpower.

    

5. Transportation – Items are moved safely in GPS-enabled trucks.

    

6. Unloading & Unpacking – Goods are carefully unloaded, unpacked, and placed as per instructions.

    

7. Post-Move Support – Our customer care remains available for feedback or additional services.

    

This proven workflow ensures every move is executed smoothly, without stress.

📑 Terms & Conditions

To ensure clarity, we maintain the following terms:

1. Insurance is optional but recommended for long-distance relocations.

    

2. Fragile/expensive items must be declared in advance for proper handling.

    

3. Payment timelines must be respected as per quotation.

    

4. Delays due to external factors (strikes, natural calamities, or traffic restrictions in Bengaluru) may affect delivery schedules.

    

5. Customer’s responsibility: To ensure elevators/permissions in apartments are arranged in advance.

    

These terms are designed not as restrictions, but as safeguards for both sides.

⚠️ Disclaimers

Despite our best efforts, some factors remain beyond human control.

• Uncontrollable Delays: Weather, traffic jams in Bengaluru, or government restrictions may impact timelines.

   

• Insurance Coverage: Only items declared and insured are eligible for claims in case of accidental damage.

   

• Third-Party Involvement: In rare cases, interstate moves may involve partner transporters. However, responsibility and coordination remain with us.

   

Example: During last year’s heavy rains, a consignment delivery from Bangalore to Chennai was delayed by 6 hours. The customer was informed in advance, and the goods were still delivered safely.